Daca toata lumea cu un oarecare habar in CRM si nu numai, credea ca tot timpul se aplica regula "Clientul are intotdeauna dreptate", iata ca nu e asa. Uite si de ce!
1: It makes employees unhappy
2: It gives abrasive customers an unfair advantage
3: Some customers are bad for business
4: It results in worse customer service
5: Some customers are just plain wrong
via Alex Brie
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