Monday, March 24, 2008

Top 5 reasons why “The customer is Always Right” is wrong

Daca toata lumea cu un oarecare habar in CRM si nu numai, credea ca tot timpul se aplica regula "Clientul are intotdeauna dreptate", iata ca nu e asa. Uite si de ce!


1: It makes employees unhappy

2: It gives abrasive customers an unfair advantage

3: Some customers are bad for business

4: It results in worse customer service

5: Some customers are just plain wrong







via Alex Brie

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