"Give your friend a tragically oversized head or get rid of the mole on his cheeck that's the size of a small asteroid."
se gaseste aici.
Daca toata lumea cu un oarecare habar in CRM si nu numai, credea ca tot timpul se aplica regula "Clientul are intotdeauna dreptate", iata ca nu e asa. Uite si de ce!
1: It makes employees unhappy
2: It gives abrasive customers an unfair advantage
3: Some customers are bad for business
4: It results in worse customer service
5: Some customers are just plain wrong