Sunday, March 16, 2008

Customer Service: The Art of Listening and Engagement Through Social Media




Customer Service: The Art of Listening and Engagement Through Social Media lui Brian Solis e un e-book foarte bun ce abordeaza CRM'ul in era Social Media. Se ia de aici in format .pdf





via socialmediatoday

1 comment:

Skid said...

read it. yet another good material from B Solis